Recent Articles
idgard® Update and possible Service Interruption on Saturday 25th of June | 8 pm
Dear idgard® customers, On the evening of June, 25th there will be an idgard® system update. The update will start at 8 pm and is expected to last until 11 pm. During this time, we can not guarantee full functionality of our idgard® service. Kindly ...
certificate pinning
Dear Customer! In June 2022, we will remove certificate pinning from our products. Over the years, security around the use of certificates has improved significantly. In particular, the threat of man-in-the-middle attacks has been mitigated through ...
Buying idgard®
Purchase via the test version/direct purchase The following instructions only apply to the Essential, Growth, and Enterprise license packages. You have two different options to purchase idgard®: you can purchase an idgard® account through the test ...
Canceling idgard®
Canceling your idgard® account The following instructions only apply to the Essential, Growth, and Enterprise license packages. You can cancel your idgard® account yourself in the customer portal. The cancellation period is 14 days before the end of ...
Billing the use of idgard®
Payment method in idgard® The following instructions only apply to the Essential, Growth, and Enterprise license packages. Due date After the booking has been completed, the idgard® user fees must be paid in advance. The amount due depends on the ...
Related Articles
Assign e-mail notifications to a full license user
Assign e-mail notifications to a full license user If you want to assign e-mail notifications to a full license user, you can only do this in the "Administration" module. To have access to the Administration, you need at least the permissions of a ...
Assign e-mail notifications to a guest license user
Assign e-mail notifications to a guest license user If you are a full license user and have created the guest yourself, you can assign notifications to them in the "Guests" module. Open the "Guests" module in the left-side menu Open the "columns" ...
A full-license user leaves the company
A full-license user leaves the company If a full-license user leaves your company, the following steps must be taken: Either: If a new user is to take over the license of the predecessor. Re-assign the license. The user is sent a registration link ...
Difference between a admin license, full and a guest license
Difference between a admin license, full and a guest license There are three types of licenses: Admin License An Administrator can assign administrator permissions to each full license account. In the self-service mode, each administrator can add ...
Automatic deactivation of full license users
Automatic deactivation of full license users Full license users who have been inactive for at least 30 days are automatically deactivated. Consequently, they will no longer be able to log in. However, the license remains bound to the user. If a full ...
Popular Articles
Create e-mail template for registrations
Create e-mail template for registrations This feature is only available in the Enterprise package. If you have the Admin's permissions in the idgard® account, you can write an individual text for the user registration. This text will be used if you ...
certificate pinning
Dear Customer! In June 2022, we will remove certificate pinning from our products. Over the years, security around the use of certificates has improved significantly. In particular, the threat of man-in-the-middle attacks has been mitigated through ...
Welcome to the idgard® online help
Welcome to the idgard® online help This online help is the main source of information for learning and working with idgard®. Click on one of the following links to obtain further information about idgard®. To use the online help: Search article Enter ...
New articles - new functions in idgard® version 1.4
New functions Permission to view and export journal contents in the Data Room Viewing, querying, and exporting activities in the journal of a Data Room Disclaimer The content of this online help is intended solely for information and documentation ...
Isn't encryption on the device the best bet for a safe cloud?
Isn't encryption on the device the best bet for a safe cloud? The term „cloud computing“ encompasses two aspects: Data storage in a cloud for one’s self, excluding multiple or third-party access. Data processing or storage of information in a cloud, ...